Costumer Experience (CX)
He is a professional with over 6 years of experience in Customer Experience (CX) and continuous improvement. Specialized in Customer Success and Customer Experience, with expertise in support, enhancing the customer experience, and problem-solving based on key performance indicators (KPIs). His focus is on reducing churn rate and delivering service excellence. He also have specialized knowledge in startups, including payment methods, fraud analysis, and conflict resolution. Additionally, I develop service workflows and implement platform and app improvements based on data, providing technical support to clients of various sizes.